Customer needs:

Telenet is currently immersed in the digital transformation of all its services, to give its customers the best experience around all its products.

Infosys has a vision of strategic work focused on C2C (Conversation to Creation), to provide Telenet with design solutions in line with the needs of its customers. We worked on the identification and improvement of all Telenet services, both Frontstage and Backstage, under the analysis of the experience that customers have with the brand.

For two years I have been involved in the analysis and development of the needs of different Telenet products (Darwin, Base, Fusion, Fleet, Pega, design system and OneApp).

Darwin project:

Darwin is a project that encompasses both Telenet and the Base sub-brand. The project arose from the need to develop a platform capable of managing all the services contracted by the client.

First of all, we analyzed what the business and user needs were, when it came to managing telenet products. Business research, user research & technical research were carried out to understand what the needs of each agent were.

After learning from the research, blueprints of the services were created to bundle and understand the information to be handled both in the Frontstage and Backstage.

Finally, we created prototyped and packaged solutions in sprints, so that the design team could build at the same pace.

OneApp project

OneApp is the application with which Telenet customers can manage their network, their usage or even pay their monthly bills. The work process is based on an MVP which is expanded according to the needs of the users and business, which are analyzed through constant communication with real Telenet customers. Working hand to hand with analysts and developers under a modular design system based on components and patterns, thus optimizing maintenance costs and speeding up the management, development and evolution of the products.